Survey Platform Built for
Online Stores
Get Answers That Actually Grow Revenue
Recover Lost Sales & Boost Conversions
Understand why customers abandon carts, struggle with checkout, or leave without purchasing.
No credit card required

Survey Platform Built for
Online Stores
Get Answers That Actually Grow Revenue
Recover Lost Sales & Boost Conversions
Understand why customers abandon carts, struggle with checkout, or leave without purchasing.
View our live demo to see geographic analytics and export features.
No credit card required

Critical e-commerce problems that kill revenue:
Cart Abandonment: "Why do customers leave at checkout?"
You see 70% abandonment rate but miss that it's actually shipping costs in rural areas vs. payment options in urban markets.
Return Issues: "Why are return rates increasing?"
Analytics show rising returns but don't reveal it's sizing issues in the South vs. delivery damage in the Northeast.
Marketing Waste: "Why don't ads convert equally everywhere?"
Campaign metrics show "good" performance but hide that messaging resonates in cities while falling flat in suburban markets.

The Missing Context
Customer feedback without location data
Generic surveys give you dangerous averages that hide the geographic reality of your e-commerce business.
Hidden Cart Issues
"65% checkout completion" hides that West Coast abandons due to shipping costs while East Coast needs more payment options.
Invisible Return Patterns
"12% return rate" masks that returns are sizing issues in Texas but damage complaints in Minnesota.
Marketing Blind Spots
"2.3% conversion rate" hides that your ads convert 4% in urban areas but only 0.8% in rural markets.
Location-powered surveys turn dangerous averages into profitable actions
Stop losing money to hidden regional patterns. Start getting feedback that shows you exactly where to fix what.
See the geographic difference
Compare traditional customer feedback with geographic feedback intelligence.


Traditional Feedback Tools
Show you WHAT customers think with aggregate scores and general sentiment. Miss critical regional patterns and location-specific issues.
Geographic Feedback Intelligence
Show you WHERE feedback comes from with interactive maps, regional insights, and location-aware analytics that reveal hidden opportunities.
"Just like real estate, the three most important things in customer feedback are: location, location, location"
Real E-commerce Results with Location-Powered Customer Feedback
See how e-commerce brands use location-powered surveys to identify problems, fix them in the right places, and recover serious revenue.
Cart Abandonment Recovery
The Challenge:
"We have 68% cart abandonment but don't know why customers leave."
The Solution:
Exit-intent surveys asking customers why they're leaving, with location data showing regional patterns in abandonment reasons.
Key Insights Discovered:
- Rural customers abandoned due to $15+ shipping costs
- Urban customers needed Buy Now, Pay Later options
- Suburban customers wanted guest checkout, not forced registration
Business Impact:
43% reduction in cart abandonment, $180K additional monthly revenue
Return Rate Investigation
The Challenge:
"Our return rate jumped to 18% but we don't know what's driving it."
The Solution:
Post-purchase surveys asking about return reasons, with geographic analysis revealing regional patterns in product issues.
Key Insights Discovered:
- Southwest returns were sizing issues - inconsistent fit guides
- Northeast returns were shipping damage - poor packaging
- Midwest returns were late deliveries causing gift problems
Business Impact:
Reduced returns to 11%, saving $95K monthly in processing costs
Marketing Attribution Optimization
The Challenge:
"We're spending $50K/month on ads but don't know what actually converts."
The Solution:
Post-purchase surveys asking how customers found the store, with location data showing which channels work where.
Key Insights Discovered:
- Facebook ads convert well in cities but fail in rural areas
- Google ads work everywhere but need different keywords by region
- Influencer partnerships only work in specific metro areas
Business Impact:
Reallocated ad spend for 67% better ROI, $33K monthly savings
"We discovered that 80% of our negative feedback was coming from just two regions. Without the location data, we would have changed our entire strategy instead of addressing specific regional issues. Game changer!"
Alan Walker
Marketing Director
Find revenue opportunities in 3 steps
Share Link or Embed Feedback Widgets on Your Website
Choose from feedback templates or create custom questions. Add our widget to any page with one line of code â no technical expertise required.
We Collect Customer Feedback with Location Data
Customers submit feedback normally while we automatically capture their location data (with privacy protection) to build your geographic dataset in real-time.
Discover Geographic Feedback Patterns
See where satisfaction drops, identify regional problem areas, and spot location-specific opportunities. Make data-driven improvements with interactive geographic feedback dashboards.
Ready to see WHERE your customer feedback comes from?
Stop treating all customers the same. Discover the geographic patterns in your feedback data.
Start Geographic Feedback Tracking2-minute setup âĸ No credit card required
Who needs location-powered e-commerce surveys?
The short answer: e-commerce teams losing money to hidden regional problems. The long answer:
From marketing directors wasting ad spend on channels that don't convert regionally, to CX managers puzzled by location-specific complaints, to product teams building features nobody wants in certain markets â you need location data to fix the right problems in the right places.
Perfect for e-commerce brands with regional performance gaps
DTC brands, multi-location retailers, subscription companies, and any e-commerce business where cart abandonment, returns, or conversion rates vary by region.
E-commerce Business Types
Direct-to-Consumer Brands
- Fashion & apparel brands ($1M-$50M revenue)
- Beauty & personal care brands
- Home goods & furniture retailers
- Food & beverage e-commerce brands
Multi-Location Retailers
- Regional retail chains with online presence
- Franchise operations with e-commerce
- Specialty retailers expanding regionally
- Omnichannel brands with geographic variation
Subscription & Recurring Revenue
- Subscription box companies
- Membership-based e-commerce
- Auto-replenishment product brands
- Digital products with regional pricing
Traditional feedback tools vs.
Geographic feedback intelligence
See why adding location context transforms customer feedback from basic scores into powerful business insights.
Traditional Feedback
Hotjar, Typeform, SurveyMonkey - feedback without location context
Geographic Feedback
Mapster - customer feedback enhanced with location intelligence
Basic customer feedback only
Name, email, ratings - without location context
Feedback + Geographic Context
Every customer response includes location intelligence
What customers think
"87% satisfaction" - aggregate scores without regional context
What customers think + Where they're located
"98% urban satisfaction, 34% rural" - uncover geographic patterns
Generic customer issues
Know problems exist, but not where they're concentrated
Location-specific customer problems
Identify shipping delays, regional preferences, and area-specific issues
Charts and graphs only
Basic dashboards like Hotjar, Typeform, SurveyMonkey
Interactive maps + Traditional charts
See customer feedback come alive on beautiful geographic visualizations
Treat all customers the same
Apply improvements everywhere, miss regional opportunities
Location-aware customer strategies
Fix rural shipping, optimize urban experience, target problem regions
Ready to see WHERE your customer feedback comes from?
Join businesses discovering geographic patterns in their feedback.
2-minute setup âĸ No credit card required
Choose your geographic feedback intelligence plan
Start tracking WHERE your customer feedback comes from. Upgrade when you need more geographic insights.
Free
100 survey responses / month
Unlimited location-powered surveys
Interactive map visualization
Regional response filtering
Premium
1000 survey responses / month
Unlimited location-powered surveys
Interactive map visualization
Regional response filtering
Priority support
Pro
5000 survey responses / month
Unlimited location-powered surveys
Interactive map visualization
Regional response filtering
Priority support
Three things that matter in
customer feedback:
location, location, location
Stop treating NYC customers the same as rural customers.
Discover the geographic insights your competitors are missing.
No credit card required âĸ 2-minute setup
What businesses discover with geographic feedback:
Hidden Problems
"87% satisfaction" was masking 34% satisfaction in rural areas
Regional Patterns
Map customer feedback to understand WHERE problems occur
Business Impact
One client reduced returns 40% by fixing rural shipping issues
Frequently Asked Questions
Everything you need to know about geographic customer feedback and how location context transforms your customer insights.
We automatically capture location data when customers submit feedback through our widgets using privacy-first IP geolocation. We only detect city/region-level data, never storing IP addresses or precise coordinates. Our system is GDPR and CCPA compliant by design, with all data anonymized and aggregated to protect customer privacy.
Setup takes under 2 minutes! Simply embed our feedback widget on any page with one line of code - no technical expertise required. Choose from feedback templates or create custom questions. Your geographic feedback dashboard starts building as soon as customers begin responding.
While those tools show you WHAT customers think, Mapster shows you WHERE they think it. Traditional feedback tools give you '87% satisfaction' - we show you '98% urban satisfaction, 34% rural satisfaction' so you can identify and fix location-specific problems like shipping delays or regional service issues.
Our IP geolocation is highly accurate at the city and region level (typically 85-95% accuracy). This is perfect for identifying regional customer patterns, geographic satisfaction differences, and location-specific business issues. We automatically cluster nearby locations to ensure reliable insights while maintaining privacy.
You get powerful analytics including: 1) Regional customer satisfaction patterns, 2) Geographic problem identification (shipping delays, service issues), 3) Interactive maps showing where feedback comes from, 4) Location-based customer segmentation, 5) Regional preference analysis, and 6) Competitor comparison by geography.
You'll see your first geographic data points within minutes of customers submitting feedback! The map builds in real-time as people respond, with analytics updating every 5 minutes. Most businesses see meaningful geographic patterns emerge after 50-100 customer responses, often discovering hidden regional issues they never knew existed.
Still have questions about geographic customer feedback?
Get in touch with our team